Product Warranty
(Stage 1) 15-30W Pyrography set and variations
- Pen – 1 year
- Tips/Nibs – 90 days
(Stage 2) 60W Pyrography set and variations
- Power unit – 3 years
- Pen – 6 months
- Tips – 90 days
If anything happens to your item within the above indicated period of time, we will repair or replace it.
Returns
You can return the item for any reason within 30 days of purchase.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@truart.co.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@truart.co and send your item to 17634 Reed Park Rd, TX, 78645, United States.
Shipping
To return your product, you should mail your product to 17634 Reed Park Rd, TX, 78645, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Without tracking we cannot guarantee that we will receive your returned item.
Disclaimer on using in 220V+
All of our 60W woodburners run on 110V. This means that if the electricity in your area is 220V, you would need to have a step-down power converter that converts your area’s electricity to 110V. However, with some tweaking of the voltage adjustment knob, you can use it directly plugged into your 220V outlet (see PDF on how to do this). We would like to clarify that we cannot warranty any issues that may arise from using the said wood burners on voltages higher than 110V. All 30W kits require a step-down power converter to run on 220V+.